Got a question? You can get a quick answer on this page to many common questions I get asked.
How do I communicate with you?
I use Trello to communicate about work. Typically I set up a board for us and send you an invite link. Or we can work in a traditional way, via email. I still prefer Trello because of the cool integrations and tools available on the platform. Progresses are easier to track here as well.
How do I deliver tasks?
I prefer to receive tasks and instructions as early in the week as possible (normally on Sunday/Monday) so I can plan my schedule for the week accordingly.
How do you track time?
I use Toggl to track my working hours, often assigning each chunk of time to a specific task. I will forward a timesheet of my hours to you if I go over the agreed working hours. You can also ask me for a timesheet anytime.
What are your working days?
I work from Monday to Friday, and predominantly on client work from 10am to 6pm local time.
OMG I need something done now now now!
If you have important tasks, the earlier in the week I get them or be notified they are coming the better. As the week nears to a close, all my time may be scheduled with other clients, so your tasks may not be able to be completed. Honestly, I will do my best to get things done, but there are only so many hours in a day. A Trello Board helps here as you can buffer tasks ready for each week.
How should I share large files with you
When transferring files, you can either send them to me via WeTransfer, upload them to Dropbox or Google Drive and share the folder with me.
I want to work with you via WhatsApp/Messenger/Snapchat
I prefer to keep business conversations via Trello and Email. These are professional solutions, and allow me to manage a clients needs. Occasionally, we may need to chat via messaging app but this is rare.
I need help with a task that involves a lot of steps, how do I describe this in my instruction?
If a task is complex to follow, I advise clients to record a video of how to do the task so I can watch exactly how you do it. As a bonus, if you stop using me for any reason, you have the explanation videos made to tell the next person how to do the task. For screen recording and screenshots I recommend Loom.
Along with the video, it’s best to provide clear instructions of what you want and expect from each task you set.
What is your current time zone? Would this affect our working relationship?
I’m currently based in Thailand and my timezone is UTC+07:00. My timezone does not affect our working relationship at all. I like to be clear with my clients that if you need time-specific assistance, then I may not be able to offer this yet.
Where can I find your resume?
You can check out my LinkedIn profile if you’re curious about me! I have kind words from my past clients in the Recommendations section if you’re curious about my work.
How do I pay and how much is your rate?
I offer three payment options – Wise, USD Bank Transfer and Credit/Debit Card. Wise offers low cost international money transfers. Wherever my clients are it seems to be the cheapest option to use and quicker than any banks transfer system. If you prefer, I can provide my USD bank details to receive via bank transfer, ACH or wire. I can also accept credit or debit card payments via Stripe on my website. However there is a 3.3% processing charge to be added to the invoices total for this payment method.
My hourly fee is $25 USD per hour. With 5 hours per week minimum, on a 4-week cycle, my first invoice to you will be $500 USD.
I have no idea if I need a VA or not!
I can’t answer that for you, but I love this article on everything you need to know about hiring a VA. Read it through, do what it says, and let’s talk if you still need me!
I’d like to hire you, what should I do next?
There’s a few things you need to do, but here’s a start:
- Decide on how many hours per week you need. I recommend five to start and increase as and when required.
- Prepare a list of tasks you’re outsourcing to me, this helps us both prepare for what’s coming.
- Contact me and I’ll get back to you as soon as I can.